We have a limited number of new patient enrolments available each week – Enrol Now
We are closed on the following days:
Christmas day 25th December 2024
Boxing day 26th December 2024
New Years day 1st January 2025
Day after New Years day 2nd January 2025
We wish you and your families a very happy and safe holidays.
Our opening hours are:
Phone Lines: 8:00am – 5:00pm Monday to Friday
Nurse Appointment: 8:30am – 5:00pm Monday to Friday
Doctor Appointments: 9:00am – 5:00pm Monday to Friday
Continuity of care is really important to us. We encourage you to book routine or predictable appointments 2-3 days in advance so that you can see your usual doctor. For any urgent or acute appointments we will try to book you with your usual doctor wherever possible.
Urgent /Afterhours Care
IF you call us outside of our normal hours (Monday to Friday 8.00am – 5.00pm) you will hear our after hours message. This will give you options for afterhours care. If you feel you need urgent medical attention, go directly to the 24 Hour Surgery or the Emergency Department.
The 24 Hour Surgery is located at 401 Madras Street Ph (03) 365 7777. It is free for children under the age of 14 years to attend the 24 Hour Surgery outside of our normal opening hours or at anytime if they have had an accident (ACC)
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Appointments
During your consult
Our appointment slots allow enough time to thoroughly address one health concern or two minor health concerns. If you have more concerns, you want addressed, please either book a double appointment, which will incur a double cost or book a further appointment on a different day. Thank you.
Payment
Payment is required at the time of your consultation. If you are experiencing financial difficulties please discuss this with us before your consultation.
Test Results
Patients will ONLY be notified if any results are ABNORMAL.
Basic results can also be viewed on the patient portal (if your are not registered for this, speak to the reception team)
If you wish to know more about what your laboratory tests mean, try www.labtestsonline.org It is important however that all laboratory tests are interpreted in full clinical contest. Your GP is the best person to interpret these. Please book with your GP if you wish to discuss these further.
If you have any ongoing concerns about your health please do not hesitate to make an appointment with your GP to discuss this.
COVID-19 (Coronavirus)
It is now advised that you perform your own home RAT test if you suspect you have Covid-19. If you are unwell please call 03 389 9385 to arrange a consultation, or alternatively, Healthline on 0800 358 5453.
For the latest updates and advice from the Ministry of Health regarding Covid-19 please visit their website here
